What would you like to do now?Continue Shopping or Checkout

Warranty Guidelines

WARRANTY GUIDELINES
 
Sofa Source warrants that its merchandise are free from manufacturing defects (workmanship and/or materials) and will either give credit or replace defective
parts to the retailer for a period of up to one (1) year from the date of purchase in accordance with the conditions set forth with.
 
If a manufacturing fault is found, Sofa Source should be notified promptly by you the retailer. You will also need to provide us with a copy of the purchase invoice or
delivery docket and you will be required to submit digital images of the defects. Inspection is neccessary by you the retailer of the product to ensure that it is a genuine manufacturing fault. If the retailer is unsure it is a manufacturing fault an Sofa Source representative will inspect the product within a realistic timeframe to verify that a manufacturing defect exists.
 
If a replacement is required in accordance with this warranty and the defective material or merchandise has been discontinued or unavailable, Sofa Source reserves the right to select and supply similar merchandise to the retailer otherwise the same material or merchandise will be supplied to the retailer.
 
WARRANTY COVER PERIOD
 
WOOD FRAME & FRAME SPRING UNIT: 5 YEARS
RECLINER MECHANISM: 3 YEARS
UPHOLSTERY - FABRIC AND FOAM: 1 YEAR
UPHOLSTERY - LEATHER: 1 YEAR

• WARRANTY COVERS REPAIR OR REPLACEMENT FOR MANUFACTURERS DEFECTS ONLY.
• TRANSPORTATION OR DELIVERY COSTS ARE NOT COVERED BY ANY WARRANTY PROVIDED HEREIN.
• WARRANTY APPLIES TO FURNITURE UTILISED UNDER NORMAL HOUSEHOLD USE AND CONDITIONS BY THE
ORIGINAL PURCHASER AND MAINTAINED IN ACCORDANCE WITH OUR CARE INSTRUCTIONS.
• ANY ABUSE OUR NEGLECT WILL VOID THIS WARRANTY.
• WARRANTY DOES NOT INCLUDE COMMERCIAL, CONTRACT,
RENTAL, TRADE, INSTITUTIONAL OR OTHER NON RESIDENTIAL USE.
• SOFA SOURCE IS NOT OBLIGATED TO REFUND MONEY TO BUYER.

Website by JDC Communications Limited - Powered by